Welcome to NewcastleGateshead Workshops

Welcome to NewcastleGateshead is destination awareness and customer service training for everyone working in NewcastleGateshead who plays a part in welcoming visitors - from hotel employees to those working at attractions and cultural venues, in retail and at bars, clubs and restaurants.

The fun and interactive three-hour session looks at the story of NewcastleGateshead, our history and heritage, famous people and achievements as well as the truth about where Geordies and Mackems come from! It also provides an overview of NewcastleGateshead today, looking at what attracts visitors here, plus hidden secrets that are sure to impress and encourage people to want to come back.

After the workshop, we get out and about with a walking tour by a nationally-accredited Blue Badge Guide who gives an informative, fun and quirky view of the ‘twin cities’. 

Whether you're born and bred here or new to the region, you will get a whole new understanding and enthusiasm for why people visit. You will be even more equipped to go that extra mile and ensure we can all be proud of the welcome we are giving visitors to NewcastleGateshead.

For prices and availability, email welcome@ngi.org.uk or call  0191 440 5720

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